Meet Duncan, PUMA Client Services Delivery Lead

At PUMA, we know that our success comes from the skills and commitment of our team. As part of our ongoing series, we’re sharing stories about the people who make PUMA what it is today.

This week, we’re introducing Duncan Wilcock, our Client Services Lead, who has been part of the PUMA team since 2012. Duncan works closely with our clients, delivering insights and support to help them make the most of PUMA’s tools. He also oversees service delivery for the 60+ organizations we serve, ensuring they have the resources they need.

Duncan’s background in Electronics and Telecommunications Engineering helps him tackle technical challenges, such as submetering and connectivity for new projects. His MBA complements his technical skills, allowing him to translate complex data into meaningful information for clients and stakeholders.

Over the years, Duncan has contributed in many areas, from shaping the early software development roadmap to expanding PUMA’s client base. His efforts have helped integrate features like Energy Star Portfolio Manager (ESPM) and submetering capabilities while growing the number of organizations we support, including schools across British Columbia.

Outside of work, Duncan is committed to sustainability and active transportation. He volunteers with HUB Cycling and advocates for initiatives like bus lanes and eBikes, believing in their potential to create safer, healthier, and more accessible communities. In 2024, Duncan co-founded Better North Shore, a local advocacy group focused on community improvements.

When he’s not at work or volunteering, you’ll often find Duncan biking with his family, spending time with his son, or skiing in the winter.

We’re proud to have Duncan as a vital part of our team and look forward to his continued contributions!